• Information on access to seated stage viewing platforms
• Wheelchair accessible restrooms
• Private portable accessible restrooms (others located at all portable restroom areas)
• Private personal hygiene accommodations
• Mobility device charging and storage
• Chilled medication storage (ice chest only)
• General event information (also in Braille and large print as requested)
• American Sign Language interpreters (select sets based on requests)
• A place to sit and relax and escape the elements as needed

When you enter the festival grounds, visit the Access Center to obtain a wristband allowing access to the dedicated viewing area. All passes to the festival are general admission or VIP, purchasing an accessible ticket is not necessary. The Accessible Viewing Areas are located in GA sections.

The wristband does NOT guarantee a spot in these areas and is to show festival staff that the attendee plus one companion is eligible to enter the accessible viewing areas or the Deaf/Hard of Hearing areas. The accessibility wristband is non-transferrable. Please note that the viewing areas have a limited capacity and are available on a first-come, first-served basis. Chairs will be provided on the accessible viewing platform. We cannot save or reserve seats or areas on the platform. Once it’s determined that an accessible viewing area is filled to capacity (including adequate aisle space for entering and exiting the area), the area will not be available for additional entry.

Signage will be placed at the festival identifying all viewing areas for fans with mobility limitations and fans who are Deaf/Hard of Hearing. Please visit the Access Center for a map of the festival grounds.

Welcome To Rockville is a general admission event with no assigned seating and does not allow lawn chairs due to capacity restraints. Exceptions can only be made for a medical necessity. Please email [email protected] to make this request.

SERVICE ANIMAL DEFINITION
A service animal is defined as any dog that is individually–trained to do work or perform tasks for the benefit of an individual with a disability. The work or tasks performed by a service animal must be directly related to the handler’s disability.

Emotional support, therapy animals, or comfort animals are not considered service animals under the ADA and therefore are not allowed inside of the venue at our festivals.

SERVICE ANIMAL POLICIES

• Service animals must be accompanied and under the supervision of the handler with the disability at all times.
• Service animals are not permitted to be left unattended under any circumstances.
• Handlers are required to be prepared for, and clean-up after, their animals at all times.
• We reserve the right to remove and/or refuse access to any service animal from the campgrounds or venue if that animal is deemed to be a health or safety threat to festival fans, staff, or other service animals, or in violation of our policies.

SERVICE ANIMAL PROCEDURES
Upon entering the security checkpoint, you must let the guard know that they need to call ADA on the radio to come register your service animal. All service animals must be checked in by our Accessibility Staff and given the proper credentials before stepping foot into the venue. This process will be performed quickly and respectfully by Accessibility Staff. Security/staff will be on the lookout for all animals to have a properly credentialed festival collar tag.