If you need any assistance, please email us at
For any pass-related issues, please email firstname.lastname@example.org to contact our ticketing customer service team for help.
No, we do not offer any sort of official meet and greet packages for our events.
You can purchase tickets online via Front Gate Tickets. Please see our PASSES PAGE for full info. There are no physical outlets for walk-up sales in advance of the festival.
Not to worry! Passes are fulfilled and shipped in batches over several weeks. If your order is being shipped within the U.S., you will receive a tracking number once your pass has been mailed. Passes ship approximately three to four weeks before the festival.
Yes, someone other than the original purchaser can pick up the wristbands. However, they will need to bring the original order confirmation email, a copy of the original purchaser’s government-issued photo ID, and written consent from the original purchaser stating they can pick up the wristbands.
No. We do not offer refunds or exchanges on pass sales. All artists and scheduled performance times are subject to change. The festival is outdoors and is held rain or shine.
No, your pass is an RFID wristband and a weekend pass is not transferable across multiple attendees.