Please log into your Front Gate account HERE by hitting sign in at the top of the page! From there, you’ll be able to view and manage your order.
For any pass-related issues, please email firstname.lastname@example.org to contact our ticketing customer service team for help.
No, we do not offer any sort of official meet and greet packages for our events.
You can purchase tickets online via Front Gate Tickets. Please see our PASSES PAGE for full info. There are no physical outlets for walk-up sales in advance of the festival.
Not to worry! Passes are fulfilled and shipped in batches over several weeks. If your order is being shipped within the U.S., you will receive a tracking number once your pass has been mailed. Passes ship approximately three to four weeks before the festival.
All wristbands are shipped three to four weeks prior to the event.
Your passes will be mailed out to you. As each order is fulfilled, an email will be sent with a tracking number. For those who purchased passes after the deadline, please bring your order confirmation and government-issued photo ID to the Box Office to receive your wristband. If you have questions about receiving your order, shipping address, tracking info, etc. please email us at email@example.com.
All international orders (including Canadian orders) will be available for pick up at the Box Office. Please bring your order confirmation and government-issued photo ID.
Yes, someone other than the original purchaser can pick up the wristbands. However, they will need to bring the original order confirmation email, a copy of the original purchaser’s government-issued photo ID, and written consent from the original purchaser stating they can pick up the wristbands.
The box office will accept a State-issued Driver’s license, a government-issued Non-Driver ID Card, Military ID, or Passport. Please make sure to have one of these forms of ID with you!
No. We do not offer refunds or exchanges on pass sales. All artists and scheduled performance times are subject to change. The festival is outdoors and is held rain or shine.
If you miss your payment, you will have up to a 30-day grace period to pay your next installment before your order is canceled and subject to a non-refundable $50 fee + a $10 termination fee.
You can upgrade on-site at any Box Office location if there is availability as quantities are limited.
No, your pass is an RFID wristband and a weekend pass is not transferable across multiple attendees.
Pre-order merchandise will be shipped separately from festival passes, no later than two weeks prior to the festival. You will receive an email with tracking information as soon as your merchandise package has shipped.